Frequently asked questions
Answers for teams evaluating RIMS
Choosing a registry system affects staff, applicants, registrants, and the public. These answers explain how RIMS works, where it can be configured, and what to discuss with our team during an evaluation.
Platform and fit
RIMS stands for Registry Information Management System. It is a cloud-hosted platform for managing the professional registration lifecycle, from application and supervised practice through renewal, public verification, and reporting. It keeps these activities connected to the person's registry record.
RIMS is built primarily for psychology boards and professional regulatory colleges in Canada and the United States. It can also be configured for professional psychology associations that manage members, renewals, payments, and communications.
No. RIMS is configured around each organization's responsibilities and processes. Core registry work stays connected, while the forms, modules, fee rules, reports, and integrations in an installation reflect its agreed scope.
At RIMS, we believe the solution you invest in should complement your existing processes as well as your visions of the future. It definitely should not make you change the way your association prefers to do things or hamper your workflow. No matter how exclusive or uncommon your association's processes are, RIMS can accommodate them. When developing the RIMS solution, the idea was to create something so malleable that it can become whatever each of our customers requires – and, that's exactly what RIMS is capable of doing. Your system should not be a problem – it should solve problems and make managing your association easier. With RIMS – as customizable and configurable as it is – you will feel like it is a purpose-built solution, made specifically for your association.
Day-to-day use
Yes. Applicants can submit information and supporting documents online. Registrants can use a self-service portal to update their profile, manage renewal requirements, and pay where online payment is configured. Staff retain an administrative view of the related records and tasks.
RIMS can provide a searchable public directory so employers, other boards, and members of the public can check registration or licence status. Your organization determines which information is made public in its implementation.
RIMS can link candidates with approved supervisors and track supervision documents, reports, and due dates. Continuing competence submissions and supporting documents can also be kept with a registrant's record. The exact workflows are configured to your requirements.
Yes! RIMS can create a seamless transition portal between the site we develop and our RIMS solution – making an ideal user experience that is smooth and straight-forward.
Payments, accounting, and reporting
With RIMS, your association can use whatever method(s) of payment you prefer to process. That means, whatever method of payment you accept now, if you want to keep using that method after implementing RIMS, you will be empowered to do so. Our solution is completely customizable so it can be made to function exactly as you want it to – whether it be regarding transactions or any other facet of your association's workflow.
RIMS prepares import files for QuickBooks covering renewal, application, and other payments. Your finance team imports those files into QuickBooks. Payment exports for Simply Accounting are also supported.
For Canadian organizations with relevant reporting obligations, RIMS can export Canadian Institute for Health Information questionnaire data. We confirm the required questionnaire, data fields, and export process for your installation.
Implementation and support
The length of time it takes to transition your data from your existing data to RIMS will usually take 4-8 weeks depending on the breadth and depth of the information and the scope of the implementation project as a whole. You should have no concerns regarding the loss of data when transitioning from one association management system to another.
RIMS is cloud-hosted and uses HTTPS access and individual staff logins. It retains a history of changes to registrant records. Ask our team to review current hosting, encryption, access, and security practices with your organization as part of procurement.
Your professional administrators and staff have direct access to our technicians when support is needed. RIMS has a built-in, easy to access widget that allows users to submit a request for troubleshooting. Once received, our technicians will promptly respond to the query with the solution. Our technical support is free and included in your plan. At RIMS, we stand behind our solution.
Would you like to see what RIMS can do for you?
We provide a no-obligation 90-day demo with your current data, and records to see how RIMS fits with your current membership data.